QUESTIONS ON YOUR MIND

We’re Here For Your Peace of Mind.

We understand you may have questions about starting therapy and what to expect along the way. Our FAQ page is here to provide clear, helpful answers about our services, fees, appointments, and more. If you can’t find the information you’re looking for, feel free to reach out—we’re here to help.

WE’RE HERE TO GIVE YOU THE ANSWERS YOU NEED

Find Clarity In Our Care.

Therapy is a powerful tool for fostering personal growth and enhancing emotional well-being. It’s common to have questions about how the process works, and we’re here to help. Below, you’ll find answers to some of the most frequently asked questions to guide you on your therapeutic journey.

About Our Practice

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Frequently Asked Questions.

  • Psychology is the scientific study of the human mind, emotions, and behaviour. It explores how people think, feel, and act in different situations, offering insights into mental health, relationships, decision-making, and personal growth. At Mind Over Matter Indeed Psychology, we utilise evidence-based approaches to help individuals better understand themselves and overcome life’s challenges. Whether you're seeking support for stress, anxiety, or a desire for personal development, psychology provides tools and strategies to improve your well-being and quality of life.

    Discover how psychology can empower you—because your mind matters.

  • At Mind Over Matter Indeed Psychology, a standard session typically lasts 50 to 60 minutes. This length allows ample time for meaningful discussions, goal setting, and therapeutic interventions without feeling rushed. For specialized services or assessments, session durations may vary, and we’ll provide specific details when scheduling.

    Our goal is to make the most of each session, offering a supportive and productive environment tailored to your needs. If you have any questions about session times or scheduling, feel free to contact us!

  • Your first therapy session serves as an introduction to the therapeutic process and a chance to establish a foundation of trust with your therapist. At Mind Over Matter Indeed Psychology, our approach is client-centred and collaborative, ensuring you feel supported from the very start.

    During this initial session, you can expect:

    • Introductions and Orientation: Your therapist will explain the structure of therapy, confidentiality policies, and what to expect from future sessions.

    • Understanding Your Concerns: You will discuss your reasons for seeking therapy, your current challenges, and any relevant personal or medical history.

    • Goal Setting: Together, you and your therapist will identify your objectives for therapy and explore potential strategies to address them.

    • Addressing Questions: This is an opportunity to ask questions about the process, therapeutic approaches, or anything else you would like to clarify.

    The first session is a safe and welcoming space, with no pressure to share more than you are ready to. Our goal is to create a tailored plan that aligns with your needs and supports your journey toward mental well-being.

    At Mind Over Matter Indeed Psychology, we are committed to helping you achieve lasting growth and resilience—because your mind truly matters.

  • Maximizing the benefits of therapy involves active participation, openness, and commitment to the process. Here are some practical tips to help you get the most out of your sessions at Mind Over Matter Indeed Psychology:

    1. Be Open and Honest: Share your thoughts, feelings, and experiences as openly as you feel comfortable. Honesty allows your therapist to better understand your perspective and provide effective support.

    2. Set Clear Goals: Work with your therapist to define what you want to achieve through therapy. Having specific objectives helps guide your sessions and measure progress.

    3. Engage Fully: Approach therapy with a willingness to explore new ideas, reflect on challenges, and implement strategies discussed during sessions.

    4. Practice Outside of Sessions: Growth often happens between sessions. Apply the techniques and insights you’ve learned to your daily life to reinforce progress.

    5. Be Patient with Yourself: Personal growth is a journey. Celebrate small milestones and recognize that meaningful change takes time.

    6. Communicate with Your Therapist: If something isn’t working for you, or if you have questions, concerns, or preferences, let your therapist know. Therapy is a collaborative process.

    We are here to guide and support you every step of the way. By staying engaged and proactive, you can make therapy a powerful tool for transformation and well-being.

  • Obtaining a referral to Mind Over Matter Indeed Psychology is simple and ensures seamless access to the support you need:

    1. Understand Referral Needs: While many of our services don’t require a referral, certain programs, including those covered by mental health care plans or insurance, may need one.

    2. Consult Your GP or Healthcare Provider: Book an appointment with your general practitioner (GP) or primary care provider to discuss your mental health concerns. They can assess your needs and issue a referral if appropriate.

    3. Mention Our Clinic: Let your GP know you’d like to access services at Mind Over Matter Indeed Psychology. This ensures your referral is tailored to our offerings.

    4. Submit Your Referral: Provide the referral details when booking your appointment with us. This helps us personalize your care and coordinate with other healthcare providers if necessary.

    Not sure if a referral is required? Contact us, and we’ll clarify the process and assist you every step of the way. We’re here to make accessing mental health support as straightforward as possible.

  • Confidentiality means that everything you share during your therapy sessions is private and protected. Your psychologist at Mind Over Matter Indeed Psychology will ensure that your personal information remains secure, and any clinical notes taken will not be accessible to anyone else.

    However, there are rare situations where confidentiality must be breached due to legal or ethical obligations. These include:

    • If there is a concern about your immediate safety or the safety of others.

    • If your records are subpoenaed by a court of law.

    • If you disclose involvement in or knowledge of criminal activity.

    Your psychologist will discuss these limits to confidentiality in detail during your first session, ensuring you fully understand how your privacy is protected and the circumstances under which it may be legally required to share information.

  • Individual Sessions
    Medicare rebates ranging from $93.35 to $137.05 per session are available with a referral from a GP or psychiatrist. You are welcome to access our services without a referral or rebate if you prefer.

    Medicare rebates can be processed directly after your appointment via Medicare’s EasyClaim system. Please ensure you bring your Medicare and debit cards to your session for seamless processing.

    Private Health Insurance
    Rebates may be available through your private health insurance. Check with your insurer for specific details about your coverage. Most private health rebates can be processed onsite using our HICAPS facility for your convenience.

    Reports and Assessments
    If you require a psychological report or assessment, please contact us directly for further information. These services are available under specific circumstances.

    Cancellation Policy
    Late cancellations can result in lost opportunities for other clients and financial loss for our psychologists. To minimize disruptions, we require at least two business days’ notice to cancel or reschedule an appointment. Cancellations made with less notice will incur a fee of 50% of the full session cost.

    Please Note: Medicare rebates cannot be claimed for missed or cancelled sessions.

    At Mind Over Matter Indeed Psychology, we value your time and commitment and appreciate your understanding of our policies.